Privacy Policy

Who We Are

YD Charge (ydcharged.com) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information.

Information We Collect

We collect information when you:
– Visit our website
– Create an account
– Use our charging services
– Contact our customer service
– Subscribe to our newsletter
– Leave comments or feedback

The information may include:
– Name and contact details
– Payment information
– Charging session data
– Device information and IP address
– Location data (when using charging services)
– Browser user agent string

How We Use Your Information

We use your information to:
– Provide and improve our charging services
– Process payments
– Send service notifications
– Respond to your inquiries
– Prevent fraud and enhance security
– Comply with legal obligations

Cookies

We use cookies to:
– Keep you signed in
– Remember your preferences
– Analyze website traffic
– Improve user experience

Cookies typically remain on your device for:
– Login cookies: 2 days
– User preferences: 1 year
– Newsletter subscription status: 1 year

Data Sharing

We may share your data with:
– Payment processors
– Cloud service providers
– Analytics services
– Legal authorities (when required by law)

We do not sell your personal data to third parties.

Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:
– Access your personal data
– Correct inaccurate data
– Request data deletion
– Withdraw consent
– Export your data
– Lodge a complaint with supervisory authorities

Data Retention

We retain your data for:
– Account information: As long as your account is active
– Transaction records: As required by law
– Charging session data: 24 months
– Marketing preferences: Until you unsubscribe

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be notified to users.

Contact Us

For privacy-related questions:
Email: [email protected]
Address: 1603F, Building AB, Hengmingwan Innovation Center, Longcheng Street, Longgang District, Shenzhen, China

Last updated:  2024/12/19